Cancellation policy

This Cancellation Policy outlines the terms and conditions for cancelling orders made through the SRI HypMart eCommerce platform.

1. Eligibility

  • Orders can be cancelled for a full refund if the cancellation request is submitted before the item has been shipped.
  • Once the item has been shipped, the standard refund policy applies.

2. Cancellation Process

  • To cancel an order, users must contact our customer service team at [contact email] as soon as possible to request a cancellation.
  • Cancellation requests will be processed within [number] hours of receiving the request.

3. Refund Issuance

  • If the cancellation request is approved and the item has not yet been shipped, a full refund will be issued to the original payment method used for the purchase.
  • Refunds will be processed within [number] days of approving the cancellation request.

4. Non-Cancellable Items

  • Certain items may not be eligible for cancellation, including:
    • Customized or personalized items
    • Items that have already been shipped

5. Changes to Orders

  • Once an order has been confirmed, changes to the order details (e.g., shipping address, item quantity) may not be possible. Users should contact our customer service team for assistance with order modifications.

6. Contact Us

If you have any questions or concerns about our Cancellation Policy, please contact us at [contact email].

By placing an order through our platform, you agree to the terms of this Cancellation Policy.