Return policy

This Return Policy outlines the terms and conditions for returns on purchases made through the SRI HypMart eCommerce platform.

1. Eligibility

  • To be eligible for a return, the item must be unused and in the same condition that it was received. It must also be in the original packaging.
  • Returns are only accepted for items purchased directly from SRI HypMart. Items purchased from third-party sellers are subject to their respective return policies.

2. Timeframe

  • Return requests must be submitted within [number] days of the delivery date.
  • After the [number]-day period, returns will not be accepted.

3. Return Process

  • To initiate a return, users must contact our customer service team at [contact email] to request a return authorization.
  • Users must ship the item back to the designated return address provided by our customer service team.
  • Users are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

4. Return Authorization

  • Return authorization is required for all returns. Items returned without authorization will not be accepted.

5. Inspection and Refund

  • Once the returned item is received and inspected, we will send an email notification to confirm receipt of the item.
  • If the return meets the eligibility criteria, a refund will be issued to the original payment method used for the purchase.
  • Refunds will be processed within [number] days of receiving the returned item.

6. Non-Returnable Items

  • Certain items are not eligible for returns, including:
    • Customized or personalized items
    • Gift cards
    • Downloadable digital products

7. Damaged or Defective Items

  • If the item received is damaged, defective, or incorrect, users must contact our customer service team within [number] days of receiving the item to request a replacement or refund.

8. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at [contact email].

By making a purchase through our platform, you agree to the terms of this Return Policy.