Refund policy

This Refund Policy outlines the terms and conditions for refunds on purchases made through the SRI HypMart eCommerce platform.

1. Eligibility

  • To be eligible for a refund, the item must be returned in its original condition, unused, and with all tags attached.
  • Refunds are only available for items purchased directly from SRI HypMart. Items purchased from third-party sellers are subject to their respective refund policies.

2. Timeframe

  • Refund requests must be submitted within [number] days of the purchase date.
  • After the [number]-day period, refunds will not be processed.

3. Return Process

  • To initiate a refund, users must contact our customer service team at [contact email] to request a return authorization.
  • Users must ship the item back to the designated return address provided by our customer service team.
  • Users are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

4. Refund Issuance

  • Once the returned item is received and inspected, we will send an email notification to confirm receipt of the item.
  • Refunds will be processed within [number] days of receiving the returned item.
  • Refunds will be issued to the original payment method used for the purchase.

5. Non-Refundable Items

  • Certain items are not eligible for refunds, including:
    • Customized or personalized items
    • Gift cards
    • Downloadable digital products

6. Damaged or Defective Items

  • If the item received is damaged, defective, or incorrect, users must contact our customer service team within [number] days of receiving the item to request a replacement or refund.

7. Cancellation Policy

  • Orders can be cancelled for a full refund if the cancellation request is submitted before the item has been shipped.
  • Once the item has been shipped, the standard refund policy applies.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [contact email].

By making a purchase through our platform, you agree to the terms of this Refund Policy.